Payment & Refund Policy

A place on a course is only held once payment has been made and we have sent you a written confirmation. Enquiring, being offered a place, or being added to a waiting list does not reserve a seat — courses are small and places go to the first students who pay.

If payment is not completed by the date given in your confirmation email, we may release your place to someone else.

All course fees are quoted and charged in British pounds (GBP) and include tuition, loan equipment and studio access for the course, plus darkroom materials where the course uses them. Any bank charges or currency conversion fees applied by your own bank or card provider are your responsibility.

We accept the payment arrangements agreed with you at the time of booking. That may be payment in full, a deposit followed by a balance, or an instalment plan for longer courses. Whatever we agree is written into your booking confirmation, including the amounts and the dates each payment is due.

• The agreed arrangement is the one that applies to your booking.
• Please quote your booking reference with every payment.
• If you need to change an agreed arrangement, contact us before a payment date and we will do what we reasonably can to help.

You can cancel or transfer your place if you give us at least 48 hours' notice before the course or session is due to start.

• 48 hours or more notice: choose a full refund of what you have paid, or transfer your place to another course date, subject to availability.
• Less than 48 hours' notice: the fee is non-refundable and cannot be transferred, because the place, tutor and studio time can no longer be re-booked.
• Not turning up: no-shows are treated as a late cancellation and are non-refundable.

To cancel or transfer, email hello@vignettesparkschool.co.uk or call +44 20 7946 1089. Your notice period runs from when we receive your message, so please put it in writing where you can.

Approved refunds are made back to the original payment method within 10 working days of us confirming the cancellation. We refund the amount you actually paid; we do not refund third-party costs such as travel, accommodation or your own equipment purchases.

Occasionally we have to cancel or move a course — for example if a tutor is unwell, if the studio is unavailable, or if a course does not reach its minimum number of students. If that happens we will tell you as soon as we know, and you can choose either:

• a free transfer to the next available date for that course; or
• a full refund of everything you have paid for it.

Where only one session is affected, we will offer a replacement session at no extra cost. We are not able to reimburse travel or accommodation booked around a course.

Life happens. If illness or an emergency means you cannot attend at short notice, contact us anyway — we will always look at whether we can move you onto a later date, even though we cannot guarantee it.

Vignette Spark Photography School, 14 Silver Lane, Bermondsey, London SE1 4QT
Phone: +44 20 7946 1089
Email: hello@vignettesparkschool.co.uk

See also our Terms & Conditions and Privacy Policy, or send an enquiry.